Every credit union should be actively growing a service culture. The key is "actively." It is easy and dangerous to believe that service is automatic in a credit union environment.

This session covers the specific benefits that will accrue to your credit union and members from a higher-level of service. And it covers the practices and how to deliver them.

This session is perfect for anyone who supervises member-facing staff as well as marketing, finance, operations and the chief executive officer.

Her credit union experience covers all sides of the manager's desk, starting in the visitor’s chair as an examiner over 25 years ago. Quickly she learned that if she really wanted to be sure of what she was talking about she needed to switch to management. Carolyn has been CEO & CFO of four credit unions: from medium to super-sized.

Attend the Webinar, Tue, April 8, 6:00 pm EST

The first 100 registrants also receive the audio recording.

We deliver this session on the Web and with toll-free telephone access. 

Buy the audio CD shipped 3 days after Webinar

Buy now $59.00 US

Attend the Webinar, Tue May 6, 2008, 1:00 pm EST

The first 100 registrants also receive the audio recording.

We deliver this session on the Web and with toll-free telephone access.